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At Youthline, volunteering is central to everything we do - we wouldn't be who we are if we did not have our big community of volunteers behind us!

Volunteers help in a whole bunch of ways - they help answers calls and texts on our helpline, they help us out in our offices, they volunteer their time to give youth perspectives on our work (so we can make sure our services and other services designed for young people are a good fit), they run events in their local communities and schools and much more!

It doesn't matter how young or old you are, there are always ways in which you can volunteer with Youthline.





On the phones

At Youthline, volunteering is central to everything we do - we wouldn't be who we are if we did not have our big community of volunteers behind us!

Volunteers help out in a whole bunch of ways and one of those pathways is to become a Youthline Helpline counselor; responding to calls, txts and emails from young people across the country.

Becoming a helpline volunteer is a great way to learn more about yourself, have fun, and meet new people. Our volunteers come from all walks of life and are of all ages. If you are interested in finding out more, select the centre closest to you.



At events

Every year Youthline is involved in hundreds of events around the country and we are always looking for people to help us out.

If you're interested, some of our centres have a Volunteer Events Crew - these are integral to both our fundraising efforts and to the profiling of Youthline and its services. It is a great way to be part of the organisation, meet cool likeminded people, and have lots of laughs and fun.

For more info, please contact or click on your nearest centre for more details. 



In the office

Youthline is a busy place with loads going on. We have an awesome team of volunteers who help out on the phones and we are also approached from time to time by awesome individuals wanting to help out in other ways.

People come from all walks of life, with all sorts of skills, from all sorts of professions, and everyone has something awesome to offer. This could be anything from helping out with filing, lending a hand to our IT team, helping us paint our buildings and take care of our property, offering your marketing skills - just about anything!

If you are interested in finding out more, please email us on



Youth Advisory Groups

What is a Youth Advisory Group?
A Youth Advisory Group (YAG) is a group of young people who provide input or undertake tasks for organisations, services, or projects related to youth. It is about giving you an opportunity to participate meaningfully in things that affect you and helping organisations and services to get it right when working with youth.

You don’t need any special experience or skills to join a YAG, just an interest in having your say and supporting your community. The YAG is facilitated by Youthline youth workers who will support the group to develop the right skills to complete projects.

What do they do?

A YAG works on range of stuff like:

  • Creating youth friendly health information or promotional material
  • Creating community murals or art pieces
  • Commenting on youth issues through poetry, film or online media
  • Developing website content
  • Involvement in youth research projects
  • Advising on service design
  • Advising on ways to connect with youth
  • Organising performances or events

The deets....

  • YAGs are free to join
  • Open to 13-24 year olds
  • Takes about 4 hours a month
  • Looks awesome on your CV
  • Gives you a chance to influence what happens in your community
  • Develops leadership and project management skills
  • An opportunity to meet new people

We have YAGs in many areas around the country (or can point you in the right direction) and would love to hear from you if you are interested in finding out more - email us at


In your school

Youthline provides a number of great leadership opportunities for you and your school to get involved. As part of our leadership programme, we can support you to organise a great event, such as a mufti day, school concert or sports day. Planning and hosting an event is a fantastic experience, plus you get the chance to work with a team and build some great networks. Showing initiative is a big head start for your career, and looks awesome on your CV!

If this is something you are considering, you could host an event that raises some funds for Youthline! Imagine how you would feel if you could hand over a donation to Youthline, supporting other young people in need.

If this is something that interests you, please email us on

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